Written 12th January 2026 by Olliers Solicitors
Olliers Solicitors’ team of 29 experienced criminal lawyers have all officially passed the newly launched Olliers Client Care Accreditation exam.
The scheme, launched by us last September, was created to formalise our core value of providing unmatched client care across all client touchpoints.
Each lawyer was given the opportunity to sit the accreditation, along with three support staff, who received tailored training for their role in triaging new enquiries. Each team member underwent 12 hours of training before sitting a two-part exam to become officially accredited in their ability to deliver exceptional client care.
Topics covered included what is effective communication, how to manage client expectations, Lexcel compliance and the importance of proactivity in client care.
Matthew Claughton, Olliers Solicitors Managing Director:
“Olliers takes accreditation seriously. All lawyers work towards the Law Society’s Police Station and Criminal Litigation accreditations. But where no external accreditation exists, we innovate.
We are the only crime team, which we are aware of, with its’ own training academy offering comprehensive, ongoing education and training. Our programme covers technical skills and includes personal development, marketing and practice management. As excellence in client service is a standard embedded in every aspect of our work, it was paramount that we formalised these standards of client care.
Official training and accreditation helps us guarantee and evidence exceptional client care – a principle that shapes our culture and guides all our actions.”
Olliers’ Accreditations
In recent years we have launched several industry-first initiatives, including:
- The Olliers Pre-Charge Accreditation Scheme, cementing our leadership in pre-charge work
- The Olliers Crown Court Accreditation, introduced in 2024, further raising standards in advocacy
In 2026, we are also developing an AI accreditation to ensure the firm stays at the cutting edge of AI literacy across all aspects of legal practice.
Matthew added:
“Congratulations to everyone on passing this accreditation.. I am immensely proud of every single member of the firm and how they show up every day for our clients.
We can point to our awards and rankings and we are rightly proud of our industry-first accreditations and our exceptional internal training. But, this is all born out of our day-to-day commitment to our clients and our understanding that anyone can become caught up in the criminal justice system.
If that should happen, then everyone deserves the right to the best legal defence and the most human support through their darkest times.”
The firm’s commitment to client care excellence is also formalised our Service Pledge which is upheld through rigorous compliance monitoring and continuous feedback.
Olliers Solicitors – specialist criminal defence law firm
Olliers Solicitors is nationally recognised as an outstanding criminal defence law firm – partnering legal brilliance with unmatched client care.
We specialise in the defence of individuals, businesses and other organisations across a broad range of corporate and financial fraud crime, regulatory offences, serious crime, sexual offences, professional discipline and motoring offences.
We have a formidable reputation for our pro-active approach to the investigative stage of a criminal case focusing on pre-charge engagement, discretion and nipping an investigation in the bud.
Olliers is ranked as a top tier law firm by both the Legal 500 2026 and Chambers Guide 2026. They are a Times Best Law Firm 2026 and the Manchester Legal Awards 2025 Crime Team of the Year, an award we have won eight times since 2011.
Headquartered in Manchester, and with a presence in London, our team of 29 experienced criminal defence lawyers is led by Managing Director Matthew Claughton, Commercial Director Stacey Mabrouk and Business Development Director Ruth Peters.