HomeThe Olliers’ Service Pledge

The Olliers’ Service Pledge

At Olliers, we deliver a first-class service – every lawyer, every time. It really is as simple as that. The whole Olliers team designed our Service Pledge. You’ll quickly see from it that we put ourselves in your shoes as we work in the ways you want, to get you the result you need. It’s more than just words. We work as a team to deliver on it. 

  1. We will always treat you politely, professionally, with respect, and with the utmost discretion

  2. We will ask you how and when you want us to communicate with you, so we can tailor our delivery to your needs and circumstances

  3. We will put ourselves in your shoes, will support you, and will always be fighting your corner actively

  4. We will set out for you the general route that your case may take

  5. You will always know where your case is up to, and we won’t use legal jargon

  6. You will find us very responsive whenever you call or email us

  7. By using our “Quick Question” facility, you will always be able to ask us a question about your case and get a quick answer – even if your main lawyer is tied up in Court. You have the whole Olliers team on your side.

  8. We will never cause any delays in your case

  9. We will be transparent on costs – you will get no surprises

  10. We will act immediately if you raise any concerns or whenever a complaint is raised

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